Thank you for purchasing a resume, LinkedIn makeover, cover letter or branding package (or bundled service) from Career Image. We look forward to supporting you through your job search, career transition or business image improvements.


As we kick things off, we want to make sure we’re on the same page, and that you have a clear understanding of our practices and policies. 

If, as you review this (and / or any time throughout our project) you have any questions whatsoever about the project, process or the policies outlined, please contact Jessica Green at jgreen@careerimage.com right away. We are firmly committed to providing an outstanding customer experience and delivering end products that exceed your expectations.

You have engaged Career Image to provide career and LinkedIn-related writing, designing, and / or consulting services. These services will be provided by company founder Jessica Green or an assigned team member via phone (or Zoom) and e-mail, unless other arrangements are agreed upon at the start of the consulting package. 

Please be aware of the following expectations and terms of your agreement with Career Image. In booking your initial consult you affirm your knowledge and agreement to the following:

Confidentiality

Your identity and the nature of your sessions will be kept private from any third parties unless you provide written consent. Even if you refer a future client (big thank you if this is the case), Career Image will not assume that this individual knows you have personally engaged our services on prior occasion, nor will we reveal this to the referee, unless the individual expressly indicates prior knowledge that you have worked directly with us, and that you shared this information with the referee. 

There are 2 exceptions to confidentiality:
1.    When disclosure is imminent to prevent harm to yourself or others;
2.    When legal demands require that confidential material be released;

Document Integrity

Assuming you have ordered a package that includes a written product, we will be constructing and editing your materials in Microsoft Word, using standard PC fonts. You will be proofreading the drafts before final approval with your assigned Career Coach. Once you have given final approval the document is considered complete and can no longer be changed in case you decide weeks later that you want to make additional changes.

Turnaround Time / Scheduling

Once you place an order, you will receive an immediate confirmation email. You will then, within one business day, be contacted via phone, text, or email to schedule your initial consult. This may include a calendar link to be able to quickly get you scheduled before spots fill up.

Due to consistently high client demand, we are rarely able to accommodate RUSH projects. If you wish to discuss an accelerated timeline in advance, please contact Jgreen@careerimage.com.

In order for us to help you move through the project efficiently, we ask that you promptly complete and return any requested materials in the initial phone consult. Our turnaround times will directly correlate with your timing in providing us completed questionnaire, requested supplemental input, responses to our inquiries and feedback on works in progress.

Career Image reserves the right to extend the deadline of the project and/or quote an expanded project fee if you request or require work that extends beyond the scope of the service or package ordered.

Refund Policy

Payments for completed services are non-refundable. Likewise, if you order a bundled package. However, if you do not utilize all the components of it, we will be happy to adjust pricing and provide you with a refund of services not rendered.

If you blip off our radar mid-project, we’ll likely follow up with a gentle reminder but we won’t hound you to finish up your project. Our goal is to complete any order completed within 30 days of our initial consult.

If you discontinue communication with us, we reserve the right to consider your project abandoned and complete 90 days from your initial purchase, at which point no refunds will be issued.

This is not because we are mean (we are very unmean); it’s because it is difficult to manage our flow of client projects when long-absent clients pop up when we’re not expecting you.

Should you need a project extension for any reason, please contact Jessica Green at jgreen@careerimage.com to discuss.

Quality / Satisfaction Guarantee

At Career Image, we guarantee quality work and that we will work with you to maximize the effectiveness of your strategy and / or your written documents, portrait retouching, 3D videos, and custom banners. We do not guarantee a job, promotion or other result apart from our counsel or written documents. In engaging our services, you agree that you have full responsibility for building and executing an impactful job search strategy that lands you interviews and, ultimately, a new role or in gaining LinkedIn followers and investors.

If, however, you are unsatisfied with any of the products we create for you, you may request a revision for up to 60 days after receipt of a final draft or product.

Also, you are expected to provide responses to any questions posed during your consult within 30 days of receiving those questions. If we do not receive answers or a request for an extension from you within 30 days, we will consider your package forfeited.

Agreement to Participate Fully in the Process

Our ability to help you transform your resume, LinkedIn profile, cover letter and / or career branding strategy is dependent on your willingness to partner with us through the process. You’ve hired us to do the heavy lifting, for certain. But your input – via the “About” section requirements, consulting session and through follow up questions and emails, as well as providing a profile picture of good quality – is vital.

In engaging our services, you agree that you will complete the requested work(s) and participate fully and cooperatively in our information gathering processes. In exchange for your participation, we will provide our professional writing, designing, retouching, coaching and strategy services.

Your contributions through the process will be extremely beneficial to you, and help ensure exceptional results.

Liability

Career Image is not liable for any inaccurate, incorrect, or misleading information in the prepared materials; the client has an opportunity to review the materials and approve the entire content with their Career Coach. Career Image can only accept liability limited to completion of the work each client orders and based on the information client provides during consultation. 

Career Image will not confirm or attempt to verify information provided by client and will not be responsible for the accuracy or truthfulness of the information provided by client. Service provider is not responsible for consequential damages of any kind that client may incur from inaccurate documents.

In engaging the services of Career Image, you expressly agree to all terms outlined in this agreement. If you have any questions, don’t hesitate to contact Jessica Green at jgreen@careerimage.com.

Last Updated: July 10, 2021